Tuesday, June 9, 2020

Safe Customer Service from SKYcable

SKY subscribers can continue to expect safe customer service as key cities in the country eases to a new normal.

As a top priority, SKY is strictly implementing safety measures during in-home services. Before any visit is done, service technicians will call the subscriber first to make sure no one in the household is ill. Only a two-man team is assigned to every home so that one can work inside the subscriber’s home while one can simultaneously work outside to ensure proper physical distancing and less social interaction. Both of them will be wearing PPEs and other protective gear.

In SKY business centers, on the other hand, only a limited number of people will be allowed inside at any given time. Upon entry, customers will be required to go through thermal scanning and answer a symptoms questionnaire. Inside, physical distancing will be observed while plastic barriers are installed at the service desk. Sanitation and disinfection procedures will be conducted before and after every transaction.

Meanwhile, SKY subscribers are encouraged to continue managing their accounts digitally through SKY’s official website (mysky.com.ph/myaccounts) and the mySKY app (mysky.com.ph/app), pay via digital payment partners (mysky.com.ph/digitalpayment), seek troubleshooting guides on its website (mysky.com.ph/help), and contact SKY through its webform (mysky.com.ph/contact-us).

These protocols are put in place to safeguard the health and safety of SKY subscribers, employees and business partners. Subscribers can learn more about these safety measures as they visit www.mysky.com.ph/safetyprocedures and bit.ly/skybranchreopen.

Tuesday, June 2, 2020

Globe and V Live Brings Exclusive Content to K-Pop Fans

Hello Filipino K-pop fans! Want an exciting daily dose of K-Pop content? You can now binge-watch all your favorite idols’ concerts and livestreams on your phones anytime, anywhere.

Globe is teaming up with the no. 1 South Korean live video streaming and entertainment platform service, V Live, to be its first telecommunications company partner in Southeast Asia to provide exclusive K-Pop idol content to millions of Globe subscribers in the Philippines.

 Seeing the growing demand for Korean content in the country, Globe ensures that users who are K-pop fans can continue to #KmmunityHwaiting and stay connected to their favorite KPop idols.

 On V Live, fans have access to hundreds of Korean celebrities and artists, including popular groups BTS, BLACKPINK, TWICE, TXT, and NCT to name a few. Aside from live concerts and music videos, the app also showcases personalized idol livestreams and even allows fans the opportunity to interact with them through chat.

“As we are relying on the internet for our main source of entertainment, we want to offer all types of content for our diverse set of users, and that includes streaming services for our subscribers who are avid fans of Korean pop music,” said Ernest Cu, Globe President and CEO. “We will continue to introduce packages and data bundles to make Korean pop culture related content more accessible to millions of our users across the country.”

To stream K-Pop content on V Live, Globe subscribers can register through Globe’s prepaid data packages and promos, such as GoWATCH, GoSURF and GoSAKTO, and HomeWATCH for Globe at Home Prepaid WiFi users.

Through GoWATCH, subscribers can continue to watch hour after hour of video and streaming content without worrying about using up their data allowance. GoSURF and GoSAKTO subscribers, meanwhile, can enjoy an additional 1GB of free data each day for streaming and watching. As for HomeWATCH subscribers, up to 4GB of free data can be used each day.

V Live is the latest addition to Globe’s roster of video streaming site partners. For more information on Globe data packages, visit www.globe.com.ph and follow Globe Telecom on Facebook.

 To get first dibs on K-culture related updates, exclusive invites to viewing and listening parties, quiz nights and other activities, join the Kmmunity PH Facebook group.